Order tracking
Where is my order?
Enter your order number and the email you used at checkout to see the latest status of your order.
1
Find your order number
It is in your order confirmation email, and under My Account → Orders if you have an account.
2
Use your checkout email
Enter the billing email address you gave when you placed the order, so we can match it.
3
See the status
We show the current status of your order and any updates our team has added.
Need a hand?
If something looks wrong, message us with your order number. For missing or damaged items, please record an unboxing video when you open the parcel and email it to support@thecerahome.com.