This Privacy Policy explains what personal information we collect when you visit or shop at thecerahome.com, how we use it, and how we protect it. By using our website or placing an order with us, you agree to the terms outlined in this policy.
Information We Collect
When you browse, register, or place an order on thecerahome.com, we may collect the following information:
Personal Identification Information — Your name, email address, phone number, and delivery address when you place an order or create an account with us.
Payment Information — We do not store your payment details. All transactions are processed securely through trusted third-party payment gateways. We only receive confirmation of a successful or failed payment.
Order Information — Details of the products you have purchased, your order history, and any communication related to your orders.
Device and Browsing Information — Your IP address, browser type, device type, pages visited on our website, and time spent on the site. This is collected automatically through cookies and similar technologies.
Communications — Any messages, emails, or enquiries you send us through our website, email, or social media channels.
How We Use Your Information
The information we collect is used solely to provide you with the best possible shopping experience. Specifically, we use your information to:
- Process and fulfil your orders and arrange delivery to your address.
- Send you order confirmations, shipping updates, and delivery notifications.
- Respond to your queries, complaints, or replacement requests.
- Improve our website, product offerings, and customer experience based on browsing behaviour and feedback.
- Send you occasional updates about new products, offers, or promotions — only if you have opted in to receive marketing communications from us.
- Comply with legal obligations and prevent fraudulent transactions.
- We do not sell, rent, or trade your personal information to any third party for their marketing purposes.
Cookies and Tracking
TheCeraHome uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, understand how visitors use our website, and improve our content and product recommendations.
You can choose to disable cookies through your browser settings at any time. However, disabling cookies may affect certain features of our website and your shopping experience.
We may also use third-party analytics tools such as Google Analytics to understand website traffic and user behaviour. These tools collect anonymised data and are governed by their own privacy policies.
Sharing Your Information
We only share your personal information with third parties where it is necessary to fulfil your order or operate our business. This includes:
Shipping and Logistics Partners — We share your name, phone number, and delivery address with our courier partners to ensure your order is delivered to you.
Payment Gateways — Your payment is processed securely by our payment gateway partners. We do not have access to your full card or banking details.
Technology and Platform Providers — Our website is hosted and operated using trusted e-commerce platforms that may process your data on our behalf under strict confidentiality agreements.
We do not share your information with any other third parties without your explicit consent unless required to do so by law.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. Our website uses SSL encryption to ensure that any data transmitted between your browser and our website is secure.
However, please note that no method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
Your Rights
As a customer of TheCeraHome, you have the right to:
- Access the personal information we hold about you at any time by writing to us.
- Request correction of any inaccurate or incomplete information.
- Request deletion of your personal data, subject to any legal obligations we may have to retain certain records.
- Opt out of marketing communications at any time by clicking the unsubscribe link in any email we send you or by writing to us directly.
- To exercise any of these rights, please contact us at hello@thecerahome.com and we will respond to your request within a reasonable timeframe.
Third Party Links
Our website may contain links to third-party websites, social media platforms, or partner pages. Please note that once you leave thecerahome.com, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external websites you visit.
Children’s Privacy
TheCeraHome is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal information, please contact us and we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.