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Questions about an order, a product, or a thoughtful gift? Send us a note and our team will get back to you.

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Contact the right team

General enquiries hello@thecerahome.com Website contact, collaborations, social media enquiries Customer support support@thecerahome.com Returns, refunds, complaints, delivery issues Orders orders@thecerahome.com Order confirmations, order status, cancellations, payment queries Sales & bulk sales@thecerahome.com Bulk orders, corporate gifting, B2B, wholesale, reseller enquiries

Get in touch

We’d love to hear from you

Our team can help with product questions, order updates, returns, and gifting enquiries.

Emailhello@thecerahome.com

Phone / WhatsApp+91 8796426408

Business hoursMonday–Friday, 10:00 AM–6:00 PM IST

Planning a larger order? Visit our bulk gifting page →

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Good to know

Frequently asked questions

Do you offer free shipping?

Yes — shipping is free on orders above ₹499.

What if my parcel arrives damaged or incomplete?

Please record an unboxing video when you open your parcel, then email it to support@thecerahome.com. It is required to claim missing or damaged items, and it helps us resolve your case quickly.

Can I place a bulk or corporate order?

Yes. Visit our bulk gifting page and send an enquiry — we will get back to you.